RMA

RMA Orders

There are three ways to create RMA’s within Order Management.

• First, identify a sales order to be returned and query the order lines. After you have selected the sales order  or order lines, use the Copy function in the Actions list to generate the return order or line by specifying an RMA line type.
• Second, reference a sales order, invoice, PO number or serial number of an item directly in the Return Reference field within the Line Items tab of the Sales Order form.
• Lastly, for return without originating sales order line, manually enter return line information and choose the appropriate return line type in the Sales Order form.

Business Processes of RMA

Ø  RMA with credit only
Some Company issues a credit without the customer returning the product.

Accept a returns for credit by applying credits to original invoices or creating on account credits.

Ø  RMA with receipt and credit
Customer returns a product and receives credit.

Ø  RMA with receipt and no credit
Customer returns a product we sent to them on a trial basis or at no charge

RMA Cycle

 

• Create an RMA having a single line whose originating transaction is unknown
• Book the RMA
• Receive the RMA using the Receipts form of Oracle Purchasing
• Check the on-hand quantity of the item in Inventory to verify that correct quantity was received
• Fulfill RMA line
• Generate a credit memo
• View the Credit Memo in Order Management
• Check the Shipped and Fulfilled quantity on the RMA line

ITEM Attributes For RMA

Order Management Tab: Returnable,

Shippable and Transactable = Yes,

RMA Inspection Required = Yes or No

Receiving Tab: Receipt Routing = Inspection (if required)

Invoicing Tab: Invoicable Item = Yes or No, Invoice Enabled = Yes or No